Marsabit Water and Sewerage Company Limited (MARWASCO) today conducted a comprehensive staff training on the upgraded WonderKid Billing Software, facilitated by a WonderKid Systems Officer.
The training brought together staff from the Commercial, Finance, ICT, Customer Care, Revenue, and Technical Departments with the objective of enhancing their capacity to effectively utilize the upgraded billing system.
The session focused on key areas including customer account management, meter reading and billing processes, revenue collection and reconciliation, reporting and analytics, user access controls, data security, and system administration. Participants were also taken through the new features and improvements incorporated into the upgraded system to enhance efficiency and service delivery.
Speaking during the training, the Managing Director, Mr. Stephen Sora Katelo, emphasized the importance of embracing technology in improving operational efficiency, enhancing customer satisfaction, and strengthening revenue management. He commended the WonderKid team for their continued technical support and encouraged staff to fully utilize the upgraded system to improve service delivery.
The upgraded WonderKid Billing Software is expected to improve billing accuracy, streamline customer management processes, enhance reporting capabilities, strengthen internal controls, and support MARWASCO’s ongoing digital transformation agenda.
MARWASCO remains committed to investing in modern technologies and continuous staff capacity building to ensure efficient, reliable, and customer-focused water and sanitation services for the people of Marsabit County.
